Swap the books you've read, for some you haven't!
The Help Page
Frequently Asked Questions
How does it work?
Is it free?
Will I lose all my books?
How do I get credits?
Can you tell me when a book comes in?
Do you have wishlists?
What about different countries?
I only want to see books from my country.
Make sure email is getting through.
Can I get ripped off?
Why do you sell credits if its a free site?
What's the best way to tell my friends about Readers United?
What's the best way to tell groups about Readers United?
What if I no longer want to swap a book?
What about when I am on vacation?
What is a pending account?
What's in a reputation?
Can I swap textbooks?
If I list a large book won't I get stung for postage cost?
How are book values decided?

You can ask more questions...


How does it work?
Readers United is a way for people to exchange books with each other. It works on a credit system, so when you send a book to somebody you will be awarded some credits when it arrives. You can then use those credits to request books from other members on the site. Members send books directly to each other.

Is it free?
Yes, there are no charges to use the site. You will have to pay the postage cost each time you send a book, but when you receive a book it is free.

Will I have to post all my books?
No. You can choose whether to accept or decline each request made on your books. If you don't need the credits or you don't like the other member's reputation then you don't have to send your book.

How do I get credits?
The best way is to list books. The more books you put up the sooner somebody will request one of them and you can get some credits. If you recommend a friend to the site then you can earn bonus credits. You can also buy credits.

Can you tell me when a book comes in?
Do you have wishlists?
We can email you whenever books you are looking for are newly listed by other members, we call this an 'alert'. You can set up an alert for a single book or a range of books covered by a search on book title, authors, keywords, categories or ISBN. Look for the alert symbol symbol in the browse or search pages, click on it to add an alert to your personal list.

What about different countries?
Members from all countries are allowed, so if you can't find your country in the list then let us know. We've made it worth your while to accept requests from different countries. You will get extra credits for the extra postage costs plus a few extra credits for your trouble. You can of course choose not to accept any request from another country.

I only want to see books from my country.
When you are looking for books on the browse or search pages, set the 'show books from' option to your country or region.

Make sure email is getting through.
Sometimes we need to send an email to you, usually one when you join and then again when somebody requests one of your books. Sometimes these emails may be diverted or blocked by overzealous spam filters. If you suspect that this is happening please check the spam folder of your email reader program if it has one. If this is the case then you must add our email, readersunited@googlemail.com , to your address book or contacts list. The exact details of how to do this depend on what you use to read your email. If you don't do this then we will not be able to tell you when you have a new request.

Can I get ripped off?
It's unlikely, and here's why:
Reputation
Click on a member's name to see how reliable they have been in the past.
Recommendation
New members wont have a history you can check. In this case you can check the member who recommended them, that will give you a good idea of how reliable they are going to be.
Guarantee
Last but not least we will guarantee your book against non-delivery if you have a posting receipt. In the UK a 'proof of posting' receipt is free, just ask for it at the post office. If your book goes missing show us the receipt and we will refund your credits. And by the way you can use the receipt to get compensation and at least your postage costs back from the post office.


What about when I am on vacation?
There is a vacation setting on the my books page. Use this whenever you are unable to access your emails for a significant amount of time. Not everbody will be able to see your setting, only members that have either requested one of your books or are waiting for you to confirm receipt of their book. You may still receive book requests whilst the vacation setting is on, the requesters will be informed that you may not be able to reply straight away, you can then respond to the requests when you are available again.

What if I no longer want to swap a book?
If you temporarily want to take a book off your list then just make the book 'inactive'. You can reactivate it at any time. If you want to permenantly take a book off your list then just 'remove' the listing.

Why do you sell credits if its a free site?
We were asked by you. In some cases members wanted to request a book when they didn't have enough credits; they either couldn't get the credits or couldn't wait. We thought the fairest thing would be to let them buy credits and put back any money raised into the site as running costs.

What is a pending account?
Whilst an account is waiting for its credentials to be checked out it is 'pending approval'. The most likely cause of this is a missing name, address or zip/postcode. Whilst your account is pending you can not make book requests or reply to requests on your books. When the account has been approved you will be sent an email. Whilst you are waiting you can still add books to your list.

What's in a reputation?
You can see a members reputation by clicking on their name. Use this to judge if they are reliable or not. If a member is still new then you can look at the reputation of the member that invited them to Readers United. It is generally worth trusting new members. So far we have had very few books go 'missing' and if it does there is always the guarantee.

What's the best way to tell my friends about Readers United?
Use the friends page to make an invitation code. Send an email to your friend and when they use the code to sign up they will receive 20 credits after they list some books. To help them get started their initial reputation will be linked to yours. For helping to promote the Readers United idea you will receive 8 credits after your friend sends their first book.

What's the best way to tell groups about Readers United?
Use the group page to make an invitation code. Send an email or message to your blog/forum/webpage/etc. and when somebody uses the code to sign up they will receive 20 credits after they list some books. For helping to promote the Readers United idea you will receive 4 credits each time somebody uses your invitation to sign up and list some books.

Can I swap textbooks?
Yes. When you list a textbook the credit value will be assigned based on the retail price Text books can be worth a lot of money so it is important that the correct credit value is assigned. If you do not agree with the assigned value then deactivate the listing and then send us a message.

If I list a large book won't I get stung for postage cost?
When setting the credit value of a book we take into account the postage cost. So large or heavy books will be given more credit value in order to cover postage cost.

How are book values decided?
The credit value of a book is set automatically based on its retail price, condition and estimated postage cost based on size and weight. If a book is posted internationally then extra credits are added to cover the increased postage cost. In the future we may allow members to set the credit values of their own books, if you think it is a good idea?

You can ask more questions...